We are looking forward to welcoming you to our island. Please have a read through the information below, which hopefully gives you peace of mind before you book. Once you’re ready, please use the following form to check availability and book your trip:
We have maintained an excellent safety record since 1977. However, all outdoor experiences involve risk and we all must recognize that accidents, bad weather, or illness may occur. We cannot guarantee your safety. We place final responsibility for your safety on your shoulders. Mother Nature controls the weather, river water levels, ocean turbulence, wind speed, and air temperature, so there is a risk involved in all activities on our trips. Before you may join a trip you must digitally sign a Waiver of Liability which is sent after your deposit is received. If you have questions regarding this document or would like to see one ahead of time, please feel free to request it. We assume no responsibility for personal belongings, injuries to trip members, or for time and expense incurred.
If you don’t read our literature closely enough you may misunderstand the days you need to fly in and out of Belize. If you confirm your flights on the wrong day you will have to pay a fee to change your tickets, so make sure you get the dates right before purchasing them. Visit our Belize flights page for info on flying to Belize City.
Please make sure we have room.
Before you commit yourself to airfare for a certain date, call us or check our availability page and make sure there is still room on that trip. During busy periods we can receive several reservations on the same day.
Even if the trip date you want is not full, if it is less than four weeks before a trip departure we have already released our previously reserved hotel reservations so that the hotel can sell these rooms to other travelers. Therefore, before we can confirm your last-minute spot we first have to contact the hotels where you will be staying to make sure that they also have room for you.
If you call and check that we have room for you, and then make your air reservations, call right back and confirm your spot with a $600 per person deposit. We only hold spaces with a deposit, and the seat you are counting on could sell out from under you. We will hold seats with no penalty for 48 hours if you ask us to do so, so you can proceed with your air tickets and getting time off work, knowing your spots will not be sold. On extremely popular dates, or when only a few spots are left, the 48 hour period is reduced to 24. When you request a hold, together we agree on a specific time for the hold to expire, and this will be confirmed either by voice or by email. When the time of the hold expires, we reserve the right to sell those seats to the next person on the waiting list if we have not received your deposit.
Payment of deposit implies acceptance of reservation and cancellation policies listed. Once a deposit is received, or a reservation is made on behalf of a guest by an agent, any cancellations or transfers are subject to fees listed.
Once you have confirmed a reservation with a deposit it activates our cancellation policy, so wait to make a deposit until you are sure that you can make it.
A 25% deposit (US$600) per person confirms your space on each package you wish to join. Each separate itinerary with a unique departure date constitutes one package. If you are combining packages, you will owe more than one deposit. You may make your reservation by telephone, on-line form, or e-mail. VISA and MasterCard are accepted. If you qualify for any discounts, the discount comes out of the final balance, not the deposit.
A Waiver of Liability Form is sent via email. The completely-filled-out form and the final balance are both due 60 days prior to departure.
Reservations received for individuals who actually would not be able to attend the trip due to age limits, medical conditions, or other factors will be canceled off the trip when the mistake is discovered. Cancellation fees will still apply.
If you are unable to travel due to illness, cancellation, restrictions placed on your home country or Belize by the government(s) or airlines, or if the resort is unable to open due to government restrictions, any paid bookings are eligible for an insurance claim through your policy with your insurance provider, or the Belize insurance option via www.belizetravelinsurance.com
Please see our Cancellation page for more information.
Any conditions out of our control that delay your arrival or departure may add to your cost; all extra charges caused by delays (late luggage, extra flights, or catching up with a trip in progress) or any variations from the itinerary (early departure, evacuation) will be at the customer’s expense.
