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Safety and Assumption of Risk
Belize Vacations: We maintain a
31-year excellent
safety record. However, all outdoor experiences involve risk and we all
must recognize that accidents, bad weather, or illness may occur. We
cannot guarantee your safety. We place final responsibility for your
safety on your shoulders; you have to pay attention to what you are doing!
Belize is not Disneyland, Mother Nature controls the weather, river water
levels, ocean turbulence, wind speed, and air temperature, so there is a
risk involved in all activities on our trips. Before you may join a trip
you must sign a Waiver of Liability which is sent after your deposit is
received. If you have questions regarding this document or would like to
see one ahead of time, please feel free to request
it or download the .pdf file now. We assume no responsibility for injury to trip members, their personal
belongings, or for time and expense incurred.
Before You Make Your Reservation
Make sure we have room:
Before you commit
yourself to airfare for a certain date, call us. You may also check our
availability page to see if there is
still room on that trip, although during busy periods we can receive several
reservations on the same day before we
have time to update it on our website.
Make
sure you know what days to book your air tickets:
If you don’t read our literature
closely enough you may misunderstand the days you need to fly in and out
of Belize. If you confirm your flights on the wrong day you will have to
pay a fee to change your tickets, so make sure you get the dates right
before purchasing them. Visit our Belize flights page for
airlines departing Belize City.
Last minute reservations:
Even if the trip date
you want is not full, if it is less than four weeks before a trip
departure we have already released our previously reserved hotel
reservations so that the hotel can sell these rooms to other travelers.
Therefore before we can confirm your last minute spot we first have
to contact the hotels where you will be staying to make sure that they
also have room for you.
Don't hesitate once you have made
up your mind: If you call and check that both
our trip and the hotels have room for you, and then make your air
reservations, call right back or fill out our
on-line form and confirm your spot with a
$450 pp deposit.
We only hold spaces with a deposit, and the seat you are counting on could
sell out from under you. We will hold a seat with no penalty for 48 hours
if you ask us to do so, so you can proceed with your air tickets and
getting time off work, knowing your spots will not be sold.
Once
you have confirmed a reservation with a deposit it activates our cancellation
policy, so wait to make a deposit until you are sure that you can make it.
Also, please
purchase a
travel insurance policy
right away to avoid a loss if you must cancel.
Reservations
How to confirm a
space:
A $450 deposit confirms your space on each
package you wish to join. Each separate itinerary with a unique departure
date constitutes one package. You may make your reservation by telephone,
fax, mail, our
on-line form, or
e-mail. Checks, money orders, VISA, MasterCard, Discover, and American
Express are accepted for all payments.
Payment of deposit implies acceptance of reservation and cancellation
policies listed here.
Once a deposit is received, or a reservation is made on behalf of a guest
by an agent, any cancellations or transfers are subject to fees listed
here.
Small trip surcharge: All trips run by Slickrock
have a minimum requirement of 4 adult guests, however, we will run a trip for
2-3 adults for a surcharge of $300/person. When signing up for a trip, all
guests need to be aware they will be charged this additional fee if the
trip does not reach at least four adults. We will bill the guest two
weeks prior to departure for this additional fee to avoid unnecessary
refunding of fees. Our
Mayan Odyssey tour is run by another outfitter and has a minimum of two
adults with no small trip
surcharge.
After a reservation is made: A Registration and
Waiver of Liability Form is sent (download
.pdf version or request one to be sent by snail
mail.) The completely-filled-out form and the final balance are both due 60 days
prior to departure.
Guests must familiarize themselves with trip parameters:
Reservations received for individuals who actually would not be able to
attend the trip due to age limits or other factors will be canceled off
the trip when the mistake is discovered. Cancellation fees will still
apply.
If you have to cancel your trip: If you are
concerned about a financial loss due to your cancellation we
recommend you purchase a travel insurance policy, please call TravelEx:
(800) 228-9792 (Slickrock's location number is 44-0013), or visit their
website:
www.travelexinsurance.com.
We have not cancelled a
confirmed guest in our entire 22-year history in Belize.
Discounts offered: We offer discounts for some
groups, private charters, kids, and for returning guests;
request further details or visit our Group Rates
page or our
Kids Rates and Restrictions page to find out if you
qualify.
Late arrival or departure:
Any conditions out of our control that delay your arrival or departure may
add to your cost; all extra charges caused by delays (late luggage, extra
flights, or catching up with a trip in progress) or any variations from
the itinerary (early departure, evacuation) will be at the customer's
expense.
When You Cancel a Trip You Have Signed Up For
No exceptions are made to our
cancellation policy for any reason. All fees listed below are per person,
per package. To compute cancellation fees, count the day prior to launch
as one day prior to the trip, and proceed from that number to figure out
the number of days prior to departure.
Cancellation fees for trips with a launch date between January 8 and
November 30 of any year:
If you must cancel, payments will be refunded, less a fee. For packages
with a launch date between January 8 and November 30 of any year, the
cancellation policy is as follows: If we receive notice of cancellation
75+ days before departure, the fee is $100; 74-60 days, $250; 59-46 days,
$450; 45-30 days, 50% of trip cost; 29-11 days, 75% of trip cost; if
notice is received within 10 days of departure, no refund will be given.
Cancellation fees for trips with a launch date between December 1 and
January 7 of any year:
Our cancellation policy is different during the Christmas-New Year’s
season because during this time frame all flights fill extremely early.
When a spot is vacated less than three months before the package date, it
is difficult to re-sell because air tickets are prohibitively expensive or
no longer available. For packages with a launch date between December 1 -
January 7 the cancellation policy is as follows: If we received notice of
cancellation 90+ days prior to departure the fee is $300; 89-61 days, 50%
of trip cost; 60-45 days, 75% of trip cost; 44-0 days, 100% of trip cost.
Trip cancellation insurance: Should
you cancel your trip because of illness, injury, death to a family member,
and other reasons, this insurance protects your payments. We strongly
recommend the purchase of trip insurance. See the TravelEx brochure
enclosed with our mailings, visit the
TravelEx website, or call (800) 228-9792.
Late Bookings
Bookings
received after the 60-day deadline has passed:
In case of late bookings full payment is required at the time of
reservation. If payment has not been received by the two-month deadline we
reserve the right to assume cancellation and fill the space from our
waiting list (cancellation fees still apply).
Transferring to Another Date
Transferring to
another date or selling your seat to lessen fees incurred:
If you have signed up for a trip and find that
you can’t attend, your travel insurance policy should provide at least
some compensation. If you did not purchase such a policy, or if you would
prefer to transfer to another date, you may switch to another trip
during the same season only with penalties listed below. We cannot
transfer reservations at no cost because once you sign up, numerous
arrangements are made for you immediately. If you do transfer to another
date and later cancel that trip, the cancellation fee reflects back to the
original date and trip that you first transferred from, although the
transfer fees incurred still apply. If you transfer from a trip that was
put on sale to a trip that was not on sale, your balance will revert to
the non-sale rate. You also may sell each seat you have a reservation for
to another person you recruit at any time with a penalty to you of $100.
Transfers to another date are not honored from one season to the next.
Transfer fees for trips with a launch date between January 8 and November
30 of any year: In addition to the
cost of the trip you are transferring to, the fees are as follows: If we
receive notice of transfer 75+ days before departure, the fee is $50;
74-60 days, $100; 59-46 days, $150. No transfers are allowed for trips 45
days or less from departure, please see cancellation fees listed.
Transfer fees for trips with a launch date between December 1 and January
7 of any year: In addition to the
trip cost of the trip you are transferring to, the fees are as follows: If
we receive notice of transfer 90+ days before departure, the fee is $100;
89-61 days, $150; No transfers are allowed for trips 60 days or less from
departure, please see cancellation fees listed.
Slickrock Trip Cancellation
We have yet to cancel a trip we have collected
deposits on, but we reserve the right to do so if unforeseen circumstances
make trip cancellation unavoidable. If cancellation is necessary, all of
your money will be refunded, but our financial liability shall be limited
to the amount actually paid and shall not be extended to cover any other
costs incurred by the trip member.
Itinerary Changes
We reserve the right to make changes in
the itinerary if necessary due to weather conditions or other factors
beyond our control. No refund is given if this occurs.
Unused Services
No partial refunds or credits will be given
for unused services such as hotel rooms or meals. Our trips are quoted as
a package; credits are not given for services not used.
No
refunds will be given for any reason once the trip has begun.
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